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unable to open word or excel files - Microsoft Office 2010 / 2007 / 2003

I've created some files, word and excel a few weeks ago. Till yesterday, I am still able to open and use these files. However, I am not able to use them today. What could be the possible cause? Thanks and regards Agnes...

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  1. #1

    unable to open word or excel files

    I've created some files, word and excel a few weeks ago.
    Till yesterday, I am still able to open and use these
    files. However, I am not able to use them today. What
    could be the possible cause?

    Thanks and regards
    Agnes
    Aggie
  2. #2

    Re: unable to open word or excel files

    Hi Agnes,

    If you recently installed an Office update then the most likely
    culprit is Norton AV. If you use Norton then go to Norton Options and
    in the Miscellaneous section disable the "Office Plug-in" option.

    If the above doesn't apply then please provide the version of Office
    you are using, patches you have installed, and the exact error
    message.

    Please post all follow-up questions to the newsgroup. Requests for
    assistance by email can not be acknowledged.

    ~~~~~~~~~~~~~
    Beth Melton

    Word FAQ: http://mvps.org/word
    TechTrax eZine: http://mousetrax.com/techtrax/
    MVP FAQ site: http://mvps.org/


    "Aggie" <com> wrote in message
    news:009c01c35005$f11faf70$gbl... 


    Beth
  3. #3

    Re: unable to open word or excel files

    Hi Beth,

    You are right. The Norton AV is the cause of the problem.
    When I uninstall the AV, the problem goes away. Thank you.

    Regards
    Agnes
     
    likely 
    Norton Options and 
    in" option. 
    version of Office 
    error 
    Requests for 
    ago. 
    Aggie

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