- Online Purchase: No confirmation screen before "pulling the trigge"?
- Posted by (PeteCresswell) on March 22nd, 2006
Is there any consensus on not presenting a final confirmation screen before the
user "pulls the trigger" and charges their credit card?
Seems like 99% of the sites I've used issue that summary/confirmation screen and
I suspect the few that I've experienced not doing it are walking the line
between just being sleazy and out-and-out fraud - by adding on items that the
user did not explicitly choose and would have balked at if they had the benefit
of a confirmation screen.
--
PeteCresswell
- Posted by Charles Sweeney on March 22nd, 2006
(PeteCresswell) wrote
Sometimes I find them a pain. I think I have made my payment, then I
realise I must hit "submit" once again.
Then again for important stuff, I think they are quite good for that
double-check.
Not aware of any consensus. I take exception to your suggestion that a
lack of one implies fraud...speak for yourself.
--
Charles Sweeney
http://CharlesSweeney.com
- Posted by Mark Goodge on March 22nd, 2006
On Wed, 22 Mar 2006 08:23:27 -0500, (PeteCresswell) put finger to
keyboard and typed:
Unless you're offering an Amazon-style "1 click" system that people
have to explicitly enable in order to use, then presenting a
summary/confirmation screen prior to charging is an absolute
essential.
Mark
--
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Listen: http://www.goodge.co.uk/files/dweeb.mp3 - you'll love it!
- Posted by Swampy Bogtrotter on March 22nd, 2006
(PeteCresswell) wrote:
Trust is everything when it comes to online shopping.....I'd say ALWAYS give
confirmation of payments before finally submitting them....It gives the
customer one final chance to change their mind, and makes them feel as if
they've made a more informed decision......If you just submit the payment
without first confirming it, the customer may be left feeling as if their
money was taken before they were sure they wanted to spend.....
With online shopping, you have to really mollycoddle some customers.....A
lot of people feel the internet is an inherently unsafe place to shop, so
you have to wrap them up in as much cotton wool as possible.....
- Posted by Swampy Bogtrotter on March 22nd, 2006
Charles Sweeney wrote:
Welcome back mate.....
--
http://www.samandjanet.co.uk
http://search.ebay.co.uk/_W0QQsassZs...trotterQQhtZ-1
- Posted by Charles Sweeney on March 23rd, 2006
Swampy Bogtrotter wrote
Cheers Sam! I haven't been away (physically) just been busy with other
stuff!
--
Charles Sweeney
http://CharlesSweeney.com
- Posted by Swampy Bogtrotter on March 23rd, 2006
Charles Sweeney wrote:
Well, either way, It's bloody good to see you again.....
--
http://www.samandjanet.co.uk
http://search.ebay.co.uk/_W0QQsassZs...trotterQQhtZ-1
- Posted by Charles Sweeney on March 23rd, 2006
Swampy Bogtrotter wrote
Thank you very much sam! A true gent, so you are!
--
Charles Sweeney
http://CharlesSweeney.com
- Posted by Charles Sweeney on March 23rd, 2006
Charles Sweeney wrote
oops, correction, "Sam"!
--
Charles Sweeney
http://CharlesSweeney.com
- Posted by Swampy Bogtrotter on March 23rd, 2006
Charles Sweeney wrote:
LOL, I didn't even notice....
