I just transferred my domain registrar and host and the email settings
have been changed to 1and1.com's email service even though I have an email
from 1and1.com assuring me they would not change anything.

I reset the mx record and mail is working fine now. However no one can
access their email accounts, apparently because the cname has changed. I
am pasting some info on this from everyone.nets site at the bottom of this
post. I do have the fully branded email service they talk about, so does
this other site disasterarea.org, I set it up for them years ago.

I am having a time with this cname thing. The email service is
everyone.net and I have tried many ways to find what the cname is
presently set to with no success. This other site, disasterarea.org has
the exact same service and I am trying to check their cname to see what it
is set to. I get "no CNAME records exist". I get the same thing for all
other everyone.net email sites I have tried. I just do an advanced Google
links search, for everyone.net and find lots of them.

Is the cname not accessible or is it truly not set to anything, or is
http://www.dnsstuff.com even working? I have tried several others,
analogX, Demon Internet Internet Query Tools, but these services that
search cname are scarce. I have the latest Sam Spade and even Solar Winds
but can't seem to find this cname info from disasterarea.org.

http://www.dnsreport.com/tools/dnsre...sasterarea.org


Then I have to figure out how to change it back at 1and1.com?


Any suggestions would be much appreciated.


=============everyone.net cname info========================

Issues with CNAME setting

- My end-users cannot access the email service; they receive a Page Not
Found error.
- My end-users are getting a Page Not Displayed when trying to log in.

The most likely reason why your end-users see this error is because of
problems with the CNAME setting. If your web address URL ends with
mail.everyone.net (e.g. http://yourchoice.mail.everyone.net) you do NOT
have a fully branded CNAME setting.

For partners who have a fully branded Web address, you must work with your
host to verify the CNAME setting. Everyone.net does not have access to
update or modify your DNS file. Please confirm that your host has created
the following CNAME record:

yourCNAME.com. IN CNAME siteurl.everyone.net.

In the future, your HOST will be responsible to maintain this CNAME
setting. If this URL becomes unavailable in the future, please work with
your host.

Note: Anytime you change your Web Address URL, you must return to the
Control Center to copy the new HTML code for your login box.

To eliminate this problem, we strongly suggest that you use a co-branded
Web address, such as

http://yourchoice.mail.everyone.net, where no DNS update are required.

How do I get a fully branded Web address URL?
The Everyone.net no longer offers the option to select a fully branded Web
address (CNAME). To get a fully branded domain, you must subscribe to one
of our paid premium services.

"Sam Manson" <aaaaaa@xxxxxx.com> wrote in message
news:Xns9499E319BB7645485478i56fj6r566t5@66.185.95 .104...
DNStuff is working just fine as a dig will show, the report from the link
you have below tells the correct story as other results do also


You shouldnt have to change anything back

You do seem to have a bit of a mix though and not explained clearly.

You say your domain is hosted at 1 and 1

You say you are using 1 and 1s mail service
Why are you not using your own (virtual) mail server (supplied with most
hosting)

Then you indicate the problem is with everyone.net mail server

You do need to focus I think and decide which service you are using and work
on that one first. Then if you wish to add others do so once one is working
ok.

Perhaps I have mis understood but that is how I have read your post.


Hmmm, daylight - are you now talking about browser based web mail?
AND are you talking about end users not being able to reach the web mail
site?

Two different scenarios.
1. email not working
2. people cannot get to a web site.

This part of your problem at least looks like an url problem. It is not an
e-mail problem (although, of course if your end users cannot get to the site
they cannot get their e-mail which then 'does' become a problem)

Have you got the correct url?
Does your dns have an A record pointing to the correct url?


login code but you should be able to work it out

1. The must have provided you with an URL to reach the site (web mail)

2. If you need to record that info in your dns record it would be one
instance where the use of a cname is ok.
In this case you would need to set up the cname as they explain above.
However, I would make the note - it is NOT a MX record as you seem to think.




************************************************
Everything below here relates to MX records and NOT to the IN records
required for the above.
************************************************

First of all you should NOT need a cname!

cnames except for the purpose for which they are meant should be AVOIDED!

AND they are not normally needed for standard web hosting purposes.

While the rfc says cnames 'can' be used for mx records it needs to be
mentioned that doing so should only be done very carefully and with regard
to the additional tequirements of zone RR's that contain cnames

Specifically, there are three restrictions to using cnames
1. A cname cannot have the same name as any other record
2. A name that has a cname cannot have sub-domains
3. A name that has a cname record cannot appear in any other record such as
an MX or NS, An exception to this is another cname record given that cnames
can be chained.

To avoid the above problems
Your dns mail settings should look something like this
yourname.com A xxx.xxx.xxx.xxx (IP#)
mail.yourname.com A xxx.xxx.xxx.xxx (IP#)
yourname.com MX mail.yourname.com

As you are using or appear to be using a third party mail server (why?) then
your MX records should look something like

sitemail.everone.net A 216.200.145.35
yourname.com MX sitemail.everyone.net

The above is assuming that you are using the mail server sitemail at
everyone.net even though your email address is
you@yourname.com

I have just noted that you are really talking about everyone.net web mail
for your end users.

The above is only about your own e-mail from a mail server at your host.

All the above still applies for your dns records but you will also need to
add the cname record for everyone.net siteurl

disasterarea.org MX record is set up as above and is 100% correct.

I hope the above helps - if not come back


--
bildanet
MyLot.net - the home of the $10 reseller programme

"Bill Logan" <who@what.com> wrote in news:403c413f@clear.net.nz:

Strange that I have not managed to find one single domain of all the ones
I tried with any cname at all.



When I find out what the cname should be for sure then I need to reset
mine to the proper cname. It should be the same as disasterarea.org is.
change the names of course.



Sorry I was beat when I wrote that last night.



Now it is, yes. It was hosted at Hypermart for years. Hypermart is
dropping it's free hosting so I changed registrar and host at the same
time.



Not by choice. I do not want to use 1and1.com's email service for this
domain. I can use it for another domain or subdomain. I have been using
everyone.net for my email for 5 years now. They no longer offer the free
service that I have, but they seem to be leaving the existing service in
place.



Because I have a free web email service from everyone.net with 1200
existing users, who can't get to their email right now.



No, the problem is that the login form on my website, mirariver.com, no
longer goes to everyone.net's webmail for people to check their email.
This apparently works via the cname for all everyone.net's branded
accounts.

It is a bit of a mess since it has changed around so many times over the
years. I am on the oldest system with what they call branded service since
my domain name is in the link to log people into there email. I don't
really care about the branded link thing but am scared to try to change
anything right now because they may just say, screw off.

branded login link = freemail.mirariver.com
non branded login link = yourdomain.mail.everyone.net

My understanding is that with branded email the cname is a domain alias
to freemail.mirariver.com. The disasterarea.org site I pointed out is in
the EXACT same position as I am so that is why I would like to see their
cname info. Except that there login form is working.

If you go to disasterarea.org and click on login (even without entering a
login or password) then it takes you to a default login form. If you
entered proper login info back on the main page, it would take you right
to your inbox.

If you go to mirariver.com and do the same as above you get nothing. No
default login form or email account. These two were working the same
before I transferred my domain name from Godaddy to 1and1.com last week.
They both have the same webmail links, with mirariver.com replaced with
disasterarea.org and vice versa.

The info at the very bottom of the first post was from everyone.net's help
pages and describes my problem exactly. They say it is a cname issue,
which makes sense since I just transferred the domain. What does not make
sense is that disasterarea.org works, is in the same boat as I am, but
shows no cname when I look it up.


Yea, I think you misunderstood but that is my fault for writing it when I
was so tired. Hopefully this is a bit clearer.

Thanks for the response Bill.

"Bill Logan" <who@what.com> wrote in news:403c413f@clear.net.nz:

A follow-up, I just found an old email from everyone.net when I started
out with them which included the changes I need to make to my dns records.

"
Please make the following changes/additions to the
www.mirariver.com DNS file:

mirariver.com. IN MX 0 sitemail.everyone.net.
freemail.mirariver.com. IN CNAME siteurl.everyone.net.
"

The MX part is working, but says "MX 10" not "MX 0". I don't know if that
matters if there is only one MX record?

It's the cname that is not working. I don't know how to change it. I don't
see anything at 1and1.com that will let me change the cname info.
disasterarea.org is setup the same way but I don't see anything on their
cname record either? But it works.

Hope this simplifies things.

"Judge Judy" <Judy@Judgejudy.com> wrote in message
news:Xns949A5A39AC1B5485478i56fj6r566t5@66.185.95. 104...
It is a good idea to make it 10 because if you decide to add others latter
then you can give the new one a lower or higher priorty without having to
change the existing one.


Most registrars and or resellers do not give access to zone files for
updating all records and most will only allow for the provision of your
server IP and maybe the MX IP.

(We provide full access to clients for their zone files but we are an
exception more than the rule.)

If 1 and 1 do not allow the access, and will not make the cname addition,
then you coul;d either transfer to a registrar or reseller that will OR you
can sign up with a free dns like everydns.net where you can manage your zone
files and then get 1 and 1 as your current registrar to replace your
existing dns (theirs) with everydns. That way you will have full control
over your zonefiles and be able to implement the canme as you want.





Here it is
Recursive queries supported by this server
Query for freemail.disasterarea.org type=255 class=1
freemail.disasterarea.org CNAME (Canonical Name) siteurl.everyone.net
disasterarea.org NS (Nameserver) NS2.HYPERMART.net
disasterarea.org NS (Nameserver) NS1.HYPERMART.net
NS2.HYPERMART.net A (Address) 38.113.1.33
NS1.HYPERMART.net A (Address) 38.113.1.32


In order to see it you need to run a query on freemail.disasterarea.org.

That about covers it.


--
bildanet
MyLot.net - the home of the $10 reseller programme