- Fraud cases handling for tangible products.
- Posted by BlueŽ on February 16th, 2004
I am currently using www.paysystems.com for selling intangible products. To
sell tangible products, a different account is required. I have a question
regarding how most e-commerce ISPs deal with fraud/refund for ***tangible***
products.
I remember reading the agreement of a few e-commerce ISPs (somewhere). Most
say that in the case of fraud or refund request, the seller will be asked to
prove on the delivery (the receipt or something). But do they really
practise that??? From what I observed selling intangible products, my ISP
will simply do a charge-back or issue a refund. They simply don't ask you to
prove anything. Do other ISPs (such as www.ccnow.com , www.2checkout.com) do
the same thing? What kind of assurance does a seller have (for tangible
products)?
--
Regards,
BlueŽ
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- Posted by Charles Sweeney on February 16th, 2004
"BlueŽ" <superbaby@myjaring.net> wrote in message
news:c0pla3$k16$1@news4.jaring.my...
Are you expecting a lot of fraud or refunds?
If you have a good product, most people will accept it.
Just have a look at the faqs or terms of service on the websites you cited.
--
Charles Sweeney
www.CharlesSweeney.com
- Posted by BlueŽ on February 16th, 2004
I don't think the reply is helpful at all. Please be more technical. I don't
mean to be rude but I don't need a Socrates .....
- Posted by Charles Sweeney on February 16th, 2004
"BlueŽ" <superbaby@myjaring.net> wrote in message
news:c0r146$7l$1@news6.jaring.my...
Wait 'til you get to the one about your sig.
--
Charles Sweeney
www.CharlesSweeney.com
- Posted by Tante Lina on February 16th, 2004
BlueŽ wrote in message ...
Providing proof should not be a problem. UPS and FedEx automatically keep a
record of delivery. If you're using the USPS, purchase their delivery
confirmation option, it's cheap.
TL
- Posted by Adrian Appleyard on February 18th, 2004
On Mon, 16 Feb 2004 13:43:41 +0800, "BlueŽ" <superbaby@myjaring.net>
wrote:
It depends what sort of 'intangibles' they are.
A downloaded report or piece of software? You can show a log of the
user downloading the item. But I am sure that banks are a bit more
thorough with those sorts of sites and you can contact them. if you
have the buyer fax through a signed approval form you have a lot more
weight behind any request to reverse a charge-back.
A site membership, well, I believe that if it's an adult site
membership the bank will just refund on the spot, no questions asked.
Not much you can do about it.
--
Adrian Appleyard
3,000+ links on web site design, usability, accessibility, tools,
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- Posted by BlueŽ on February 18th, 2004
Actually my question is:
"Do the ISPs ***ever*** ask you to prove the delivery of a TANGIBLE product
***before*** they give a refund or conduct a charge-back?"
From my experience, they DON'T. They will simply reverse the transaction
BEFORE even giving you a chance to prove.
--
Regards,
BlueŽ
Check out the latest release of Helpdesk XP v3.0 (PHP + MySQL).
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- Posted by Charles Sweeney on February 18th, 2004
"BlueŽ" <superbaby@myjaring.net> wrote in message
news:c0vejt$hvj$1@news6.jaring.my...
Confusion reigns!
1. An ISP is an Internet Service Provider, commonly this name is used for
connection services, dial-up, broadband providers etc.
2. The ISP (sic) doesn't give the refund, you do.
3. The ISP (sic) doesn't conduct a chargeback, the cardholder does.
As I said before, what's the huge (refuses to die) deal about this?? Are
you planning on shipping dodgy goods, sounds like it to me.
If you have a good product, so few people will ask for a refund, or make a
chargeback, as to make it not worth bothering about.
Just get yourself a good product first.
Nice sig BTW.
--
Charles Sweeney
www.CharlesSweeney.com
- Posted by BlueŽ on February 18th, 2004
: 1. An ISP is an Internet Service Provider, commonly this name is used for
: connection services, dial-up, broadband providers etc.
*** I mean e-commerce service provider.
: As I said before, what's the huge (refuses to die) deal about this?? Are
: you planning on shipping dodgy goods, sounds like it to me.
*** You mean if you have a good product, then you will NEVER have any fraud
transaction? You are so sweet!
: If you have a good product, so few people will ask for a refund, or make a
: chargeback, as to make it not worth bothering about.
*** I am doing web designing for my customers. Some of their products are
expensive. They cannot afford to have even fraud transactions for their
tangible products (say 1 in every 100 transactions), even if their products
are dodgy.
--
Regards,
BlueŽ
Check out the latest release of Helpdesk XP v3.0 (PHP + MySQL).
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