Here is a letter sent to them

Google used to be my top pick for search engines and now all I can say is it
is GARBAGE! If you look for anything now you get more link sites. These
link sites even show the title of many of my site and they direct you to a
hotels.com or citysearch page that makes the end user have to go through
more garbage and advertising. I am a seasoned designer and have always
worked towards a fair ranking and worked to obtain this for many clients
very successfully. My sites that have been worked on for months and some
years are nowhere to be found. All the end user gets is junk! How dare
these link farms use my site titles and then take the user to another site
entirely.

I am pulling all of my advertising as of now on the PPC! I cannot justify
to my clients to pay you any longer.

Why list a relevant site on Google? It will never be found until you go
through 50 pages of crap to get to a relevant site and go to the site itself
not some damn 3rd party site.

I hope everyone else follows this practice. Hey why don't you look on the
newsgroups to see all the pissed people. If everyone pulls their ad dollars
you may change your mind!

You went from the best to the worst.......You have one hell of a marketing
team!

["res0medi"; Mon, 01 Dec 2003 21:24:55 GMT]

This isn't a letter they'll likely be very receptive too, I think. The
tone is, of course, belligerent, but I think the main problem is a lack of
examples to back your statements up. You say that your sites are "nowhere
to be found," but this argument would have been much stronger if you had
included an actual Google search link for them to examine.

I'm not trying to criticize, nor am I saying you're wrong. I just figured
I'd throw in my two cents since you posted the letter and all. It's good
that you contacted them.
--
J44xm